FAQ
Events

Why does the "Online Class" option show a "Need to Update" error or trigger a "Fatal Error!" crash when selected?

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Last updated on
June 7, 2026
  • Symptom: The software launches normally, but in the Lobby, the Online Class option displays an exclamation mark with the message: (Need to update – the current version is not supported). Attempting to force-join the session results in a freeze and a "Fatal Error!" crash.
  • Root Cause: This is caused by a version mismatch between the client app and our multiplayer servers, or corrupted local installation/cache files on the headset.
  • Resolution Steps:
    1. Perform a Clean Reinstall: Completely uninstall the current BodyMap/AcuMap application from the headset.
    2. Install from the Official Meta Store Link: Re-download and install the application directly from the official Meta Store page: BodyMap on Meta Store. Do not use outdated local APKs or backup files.
    3. Factory Reset (If the issue persists): If a fresh install does not clear the error, a deep system cache conflict is present on the headset. Perform a factory reset on the Meta Quest headset, then reinstall the app.