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Mastering Anatomy & Acupuncture with Mixed Reality (MR)
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Do I need a computer to run BodyMap, or can it run directly on a Meta Quest headset?
Last Updated on
June 7, 2026

You do not need a computer to use BodyMap. While we offer a PC-based "Pro" version for high-fidelity instructor stations, the BodyMap Standalone Edition is specifically designed to run natively on standalone VR headsets like the Meta Quest 3, Quest 3S, Quest 2, and Quest Pro.

In Standalone mode, the software is downloaded directly onto the headset from the Meta App Lab. It operates entirely on the headset's internal processor, requiring no cables, external sensors, or tethered PCs. This standalone setup is highly recommended for budget-constrained institutions or schools looking to scale their VR programs, as it allows students to easily access medical-grade anatomy models, participate in multiplayer VR classrooms, and complete assignments anywhere with a simple Wi-Fi connection.

Support
What are the hardware and system requirements for BodyMap Pro and Standalone?
Last Updated on
June 7, 2026

BodyMap is designed to be flexible, offering two primary deployment options depending on your institution's budget and hardware availability:

  1. BodyMap Standalone Edition (No PC Required):
    This version runs directly on the VR headset, making it highly portable and cost-effective for student labs. Compatible headsets include:
    • Meta Quest 3 / 3S / 2 / Pro
    • PICO 4 / 4 Pro
    • HTC Vive Focus 3
  2. BodyMap Pro Edition (PC-VR Required):
    This version delivers maximum visual fidelity and advanced features (such as the in-VR web browser and advanced slicing) for instructor-led workstations. It requires a tethered connection to a VR-ready PC with the following minimum specifications:
    • OS: Windows 10 / 11
    • Processor: Intel Core i7 or AMD Ryzen 7 (or higher)
    • Graphics Card: NVIDIA GeForce GTX 1060 or AMD Radeon RX 580 (or higher)
    • Memory: 16 GB RAM
    • Storage: ~3 GB of available disk space
    • Network: High-quality Wi-Fi 6/6E is highly recommended to optimize multi-user VR sessions.
General
Can BodyMap be used for remote teaching and professional medical credits?
Last Updated on
June 7, 2026

Absolutely. BodyMap is engineered for collaborative, institutional learning. Its proprietary Global VR Classroom allows instructors to host real-time, remote sessions with up to 100 concurrent participants (including cross-platform support for VR headsets and tablets). Furthermore, BodyMap is the first VR anatomy application in the United States certified for Continuing Medical Education (CME) accreditation. Healthcare professionals can participate in virtual tours and lectures within BodyMap to earn AMA PRA Category 1 Credits™, making it a powerful tool for both university-level education and professional clinical development.

General
Is BodyMap academically validated for medical education?
Last Updated on
June 7, 2026

Yes. BodyMap is backed by rigorous, peer-reviewed academic research. A landmark focus group study conducted at the UCLA David Geffen School of Medicine (published in Frontiers in Virtual Reality, March 2024) evaluated the impact of BodyMap on medical students. The research report highlighted that over 90% of participating medical students found learning anatomy in VR with BodyMap to be superior to traditional learning methods. Additionally, 94% of students strongly advocated for integrating VR modules into the core medical school curriculum, citing its immense value in visualizing complex spatial relationships between organs, nerves, and blood vessels.

General
What is BodyMap and how are its 3D anatomical models created?
Last Updated on
June 7, 2026

BodyMap is an immersive, highly interactive VR anatomy training platform designed for medical students, educators, and healthcare professionals. Unlike standard 3D modeling apps that rely on artistic interpretations, BodyMap's models are reconstructed directly from precise, real-world MRI and CT scan data. This ensures medical-grade accuracy across more than 5,000 anatomical structures and 12 body systems (including skeletal, muscular, circulatory, and nervous systems). Users can dissect, slice, annotate, and interact with these high-fidelity models in real-time, bridging the gap between textbook learning and physical cadaver labs.

Events
Why does the "Online Class" option show a "Need to Update" error or trigger a "Fatal Error!" crash when selected?
Last Updated on
June 7, 2026
  • Symptom: The software launches normally, but in the Lobby, the Online Class option displays an exclamation mark with the message: (Need to update – the current version is not supported). Attempting to force-join the session results in a freeze and a "Fatal Error!" crash.
  • Root Cause: This is caused by a version mismatch between the client app and our multiplayer servers, or corrupted local installation/cache files on the headset.
  • Resolution Steps:
    1. Perform a Clean Reinstall: Completely uninstall the current BodyMap/AcuMap application from the headset.
    2. Install from the Official Meta Store Link: Re-download and install the application directly from the official Meta Store page: BodyMap on Meta Store. Do not use outdated local APKs or backup files.
    3. Factory Reset (If the issue persists): If a fresh install does not clear the error, a deep system cache conflict is present on the headset. Perform a factory reset on the Meta Quest headset, then reinstall the app.
  • Events
    Why does the VR image freeze or lag permanently when I try to cast/transmit BodyMap or AcuMap to a computer screen or projector?
    Last Updated on
    June 7, 2026
  • Symptom: The application runs perfectly inside the headset, but when attempting to cast the screen to a computer, TV, or projector for classroom viewing, the transmitted image freezes permanently.
  • Root Cause: Casting/transmission is a native Meta Quest OS and hardware-level feature, not an in-app function of BodyMap or AcuMap. Freezing is almost always caused by local Wi-Fi network congestion, firewall blocks, or Meta's casting server limitations.
  • Resolution Steps:
    1. Optimize Wi-Fi Network: Ensure both the headset and the receiving device are on the same high-speed Wi-Fi network (5GHz band is highly recommended). Reduce network congestion from other devices.
    2. Follow Meta's Official Casting Guidelines: Use Meta's official casting portal (oculus.com/casting) via a Google Chrome or Microsoft Edge browser on the receiving computer.
    3. Contact Meta Support: Because this is an OS-level feature, MAI cannot directly troubleshoot casting freezes. If the issue persists across other VR apps, please submit a technical support ticket directly to Meta Quest Support.
  • Events
    Why am I seeing a black screen (sometimes with only a virtual keyboard or boundary visible) when launching BodyMap Pro via Oculus Link?
    Last Updated on
    June 7, 2026
  • Symptom: The application fails to launch correctly. The headset screen remains black, though basic system UI elements (like the virtual keyboard or Guardian boundary) are partially visible, and there is no response from Oculus Link.
  • Root Cause: This is a communication handshake failure between the PC and the headset. The headset's internal OS is running, but the PC is failing to render or transmit the VR video feed. This is typically caused by a faulty USB connection or a Windows GPU routing conflict.
  • Resolution Steps:
    1. Check the USB Cable & Port: Open the Meta Horizon PC App, navigate to Devices, and run the USB Connection Test. Ensure the cable registers as USB 3.0 with a bandwidth of at least 2 Gbps. Try plugging the cable directly into a USB 3.0 port on the back of the PC motherboard.
    2. Force High-Performance GPU (Crucial for Laptops): Windows may mistakenly route the VR feed through the integrated graphics card instead of the dedicated GPU. Go to Windows Settings > System > Display > Graphics. Add and set both the Oculus server (C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe) and the BodyMap Pro.exe to High Performance.
    3. Reset Oculus Debug Tool: Open OculusDebugTool.exe (found in C:\Program Files\Oculus\Support\oculus-diagnostics) and ensure that Encode Resolution Width and Bitrate are set to 0 (default).
  • Software
    Collaborative Learning: How to Use AcuMap Online Classes
    Last Updated on
    May 13, 2026

    AcuMap isn't just a solo learning tool, it's a global virtual classroom. The Online Class feature allows instructors to demonstrate techniques and students to practice together, all while interacting with the same synchronized 3D anatomical model.

    If you are new to the virtual classroom, this FAQ will help you get connected and start collaborating.

    Hosting & Joining Classes

    Q: How do I start a class as an instructor?
    A: If you have an Instructor/Pro license, navigate to the Main Menu and select the Online Class tab. Choose the "Host Class" option. You can name a unique Room ID. Share this ID with your students. Once they enter the Room on their end, they will appear in your virtual space, and you can begin guiding them through the anatomy.

    Q: How do I join a class as a student?
    A: Select the Online Class tab from the Main Menu and click "Join Class." You will be prompted to enter the Room ID provided by your instructor. Once you input the code, you will automatically join the host's virtual session.

    Q: What is the capacity limit for a virtual class?
    A: AcuMap is built to scale with your educational needs. Student-hosted sessions can accommodate up to 10 participants for small study groups. Instructor/Pro users can host up to 100 participants simultaneously, making it perfect for large lectures, seminars, or remote workshops.

    Collaborative Interaction

    Q: Do we see the same things during the class?
    A: Yes. The virtual body is "synced" across all headsets. If the instructor selects a meridian, changes the transparency of the skin, or performs a needle simulation, every student in the room sees those exact same changes in real-time. This ensures everyone is looking at the same anatomical landmarks.

    Q: How do we communicate during a session?
    A: AcuMap features built-in Spatial Audio. This means you can hear your instructor and classmates clearly, as if you were all standing in the same room. The audio is directional, so if someone is standing to your right, their voice will come from that direction, creating a natural, conversational classroom environment.

    Q: Can students interact with the model during the class?
    A: Yes, depending on the instructor’s settings. Typically, students can follow along by rotating and zooming their own view of the model. Instructors can also "lock" the view or "spotlight" specific acupoints to ensure the class stays focused on the material being taught.

    💡 Pro-Tip for Online Classes

    Use the "Follow Me" feature. If you are an instructor, look for the "Follow Me" or "Sync View" toggle in your instructor toolbar. This feature forces all student views to match your camera angle. It is an invaluable tool for ensuring that when you point to a complex structure (like the fascial layers of the neck), every student is looking exactly where you are.

    Need more details on how to set up your virtual lecture? Visit the AcuMap Tutorial Hub for step-by-step video instructions on hosting and managing your first online class.

    Software
    Mastering the AcuMap Toolbar: Your VR Command Center
    Last Updated on
    June 6, 2026

    The Toolbar in AcuMap is your primary interface for switching between learning modes, selecting tools, and customizing your view. Whether you are performing a needle simulation, taking notes, or measuring anatomical distances, every function starts at the toolbar.

    If you are a first-time user, this FAQ will help you understand how to use your command center so you can focus on the anatomy rather than the interface.

    Access & Navigation

    Q: Where is the toolbar located?
    A: Depending on your current mode, the toolbar is either a floating menu panel or accessible via the wrist-menu on your non-dominant hand. Press the Menu button on your controller to summon the toolbar into your line of sight.

    Q: How do I select a tool?
    A: Simply point your dominant controller at the toolbar icon you wish to use. You will see a laser pointer extend from your controller. Once the icon is highlighted, pull the Index Trigger to activate it. You will know the tool is active when the icon glows or changes state.

    Understanding the Essential Tools

    Q: What are the primary tools available in the toolbar?
    A: While the specific icons may update with software versions, the standard AcuMap toolbar includes:

    • Needle Tool: Activates your virtual needle for simulation.
    • Annotation Brush: Allows you to draw directly on the 3D model.
    • Eraser: Removes any annotations you’ve created.
    • Measurement Tool: Calculates the distance between two points (ideal for practicing precise point location).
    • Settings/Reset: Returns your view to default or adjusts audio/visual preferences.

    Q: How do I use the Annotation Brush effectively?
    A: Select the Brush icon from the toolbar. You can change the color of the brush by clicking the color palette on the menu. Once selected, hold down the Index Trigger and move your hand to draw directly onto the skin of the 3D model. This is excellent for marking "target" points or outlining the path of a meridian during lectures. To remove your marks, select the Eraser icon and repeat the motion over the lines.

    Customization & Efficiency

    Q: Can I hide the toolbar to get a better view of the model?
    A: Absolutely. We know that immersion is key. Once you have selected your tool, press the Menu button again to dismiss the toolbar. This gives you a clear, unobstructed view of the anatomy. The toolbar is always just one button-press away if you need to switch tools.

    Q: My toolbar feels out of reach; how do I adjust it?
    A: You can "grab" the toolbar. If the menu is blocking your view or is too far to the side, point at the handle area of the menu, hold the Grip button, and drag the menu to a position that is more comfortable for your range of motion.

    💡 Pro-Tip for First-Time Users

    Master the "Hot-Swap." Don't rely on one tool for the whole session. Practice pressing the menu button, selecting the Needle Tool, closing the menu, and then re-opening the menu to switch to the Brush Tool. Getting comfortable with this "hot-swapping" flow will save you significant time during complex simulations or collaborative classroom sessions.

    Need a visual guide? Visit the AcuMap Tutorial Hub to watch a video walk-through of every toolbar icon and its function.

    Software
    Boosting Retention with AcuMap Flashcards
    Last Updated on
    May 13, 2026

    In traditional learning, flashcards are static, 2D pieces of paper. In AcuMap, they are dynamic, 3D educational overlays. By integrating visual anatomical data with theoretical Traditional Chinese Medicine (TCM) knowledge, AcuMap flashcards turn memorization into an intuitive spatial experience.

    If you are a first-time user, use this FAQ to learn how to turn these flashcards into your most powerful study tool.

    Accessing & Using Flashcards

    Q: How do I open a flashcard for an acupoint?
    A: Interacting with the cards is seamless. While in any study mode, point your controller at any acupoint on the 3D model. A target indicator will appear when you are hovering over a valid point. Simply pull the Index Trigger to "select" the point. The flashcard will automatically pop up in front of you, displaying the specific details for that point.

    Q: What information is included on the flashcards?
    A: AcuMap flashcards are comprehensive. Each card typically includes:

    • Acupoint Names: English name, Pinyin, and International Standard nomenclature (e.g., LI4).
    • Meridian Association: Which meridian the point belongs to.
    • Indications: Common clinical uses and therapeutic effects.
    • Anatomical Landmarks: Detailed text describing the physical location to help you find the point on a real patient.
    • Cautionary Notes: Safety warnings regarding needle depth or nearby structures.

    Q: Can I keep the flashcard open while I practice needling?
    A: Yes! This is one of the most effective ways to study. Once you open a flashcard, you can "pin" it to your workspace. This allows you to keep the clinical data visible while you align your virtual needle, helping you cross-reference your anatomical landmarks with the theoretical requirements of the point in real-time.

    Advanced Study Techniques

    Q: How can I use flashcards for self-testing?
    A: To use AcuMap as a quiz tool, hide the labels on the 3D model. Navigate to your Meridian Menu and turn off the "Show Labels" toggle. Then, point to various acupoints at random and try to name them or describe their functions before you click to open the flashcard. This "active recall" method is proven to be significantly more effective for long-term memory than passive reading.

    Q: Can I compare different acupoints side-by-side?
    A: Absolutely. You can open multiple flashcards simultaneously by selecting different points in succession. This is an excellent way to compare "pairings" or study groups of points (such as the Four Gates). Arranging these cards around your virtual workspace allows you to build a visual "treatment protocol" that you can see from every angle.

    💡 Pro-Tip for First-Time Users

    Use the "Color-Code" feature. If your version of AcuMap has the layer-toggle enabled, try to color-code your points by their "Element" or "Category" (e.g., Five Shu points) before opening the flashcards. Combining the visual color-coding of the points with the textual information on the flashcards creates a "dual-coding" effect in your brain, which drastically improves how quickly you memorize the material.

    Ready to test your knowledge? Visit the AcuMap Tutorial Hub to see a demonstration of how to manage flashcards during a practice session.

    Software
    Getting Around in AcuMap: The Lobby and Meridian Menu
    Last Updated on
    May 13, 2026

    When you first put on your headset, you’ll find yourself in the AcuMap Lobby. Think of this as your "home base", a distraction-free zone where you can prepare for your studies, review your settings, and access the tools you need for your acupuncture training.

    If you are a first-time user, use this FAQ to familiarize yourself with the interface so you can spend less time navigating the software and more time mastering the anatomy.

    The Lobby: Your Home Base

    Q: What can I do in the Lobby?
    A: The Lobby is your central hub. From here, you can:

    • Launch Modules: Access different learning modes, including the anatomical atlas, simulation training, or collaborative classroom sessions.
    • Adjust Settings: Customize your comfort settings, such as height adjustments, audio, and visual preferences for your VR experience.
    • Access Help: Open the Tutorial menu to review quick tips or watch video guides on basic navigation.

    Q: How do I leave the Lobby and start training?
    A: You don't need to "leave" the lobby in a traditional sense. Simply navigate to the main control panel (floating menu) and select your desired training module. The environment will then transition to the active study area where the 3D model is positioned.

    The Meridian Menu: Mastering Navigation

    Q: How do I access the Meridian Menu?
    A: Once you are in an active study session, press the Menu button on your controller to summon the floating UI. Select the "Meridian" tab to open the list of all 14 primary meridians (12 regular meridians plus Ren and Du channels).

    Q: Can I view more than one meridian at a time?
    A: Yes! That is the power of the Meridian Menu. You can toggle meridians on or off individually by clicking the checkbox next to the meridian name. This allows you to study specific pathways, compare symmetrical meridians, or visualize how different channels intersect, perfect for understanding complex treatment protocols.

    Q: How do I find a specific acupoint through the menu?
    A: If you are looking for a specific acupoint rather than a full pathway, use the search function or the categorized drop-down menu within the Meridian tab. You can sort by anatomical region (e.g., Head & Neck, Thorax, Limbs). Clicking an acupoint from the list will instantly highlight that specific point on the 3D model, centering your view so you can begin your inspection.

    Q: How do I reset my view if the model gets cluttered?
    A: It is easy to get overwhelmed when multiple meridians and labels are active. To clear your workspace, look for the "Clear All" or "Reset" button at the bottom of the Meridian Menu. This will hide all active overlays, leaving you with a clean, unlabelled model. You can then toggle back on only what you need.

    💡Pro-Tip for First-Time Users

    Spend your first session in the Lobby exploring the toggles. Don’t just jump into a simulation immediately. Practice turning meridians on and off and using the "Clear All" function. Building "interface muscle memory" now means that during a lecture or a complex simulation, you’ll be able to change your view in seconds without breaking your concentration.

    Still having trouble navigating the interface? Visit the AcuMap Tutorial Hub to watch a video walk-through of the Lobby and Meridian Menu controls.

    Software
    Mastering the Art of Needling: AcuMap Simulation Guide
    Last Updated on
    May 13, 2026

    The Acupuncture Simulation feature in AcuMap is the bridge between textbook anatomy and clinical confidence. It allows you to practice the physical act of needling on a medically accurate 3D model, providing instant feedback on your technique.

    If you are preparing for your first simulation session, these answers will help you navigate the environment and get the most out of your training.

    Performing Your First Simulation

    Q: How do I initiate an acupuncture simulation?
    A: To start your session, navigate to the Main Menu and select the Simulation Mode. From there, you can choose a specific body region or a preset meridian pathway to practice. Once selected, the model will appear in the "Ready" stance, and your controller will automatically equip the virtual needle tool.

    Q: How does the simulation provide feedback on my needle insertion?
    A: AcuMap is designed to mimic the resistance of real human tissue. As you move your controller toward the skin, the system provides haptic feedback (vibration) when you reach the skin surface. As you insert the needle, the resistance you feel changes based on the density of the underlying structures, such as fascia, muscle, or adipose tissue. If your angle or depth is incorrect, the simulation will provide a visual prompt to help you adjust your technique in real-time.

    Q: How can I visualize what’s happening underneath the skin?
    A: One of the greatest advantages of VR is "X-ray vision." In Pro version Simulation Mode, you can use the Controller Toggle to adjust the transparency of the skin and muscles. This allows you to see the underlying nerves, blood vessels, and fascial planes in relation to your needle tip, ensuring you are practicing safe and accurate needling without the risk to a live patient.

    Precision & Technique

    Q: Can I practice different needle angles?
    A: Absolutely. AcuMap allows for 360-degree range of motion. Whether you need to practice a perpendicular insertion, an oblique angle, or a transverse technique, simply rotate your hand and wrist just as you would with a physical needle. The system tracks the angle of the needle shank relative to the skin, helping you refine your precision for specific acupoints.

    Q: How do I know if I’ve reached the correct depth?
    A: Each acupoint in AcuMap has programmed "Min Safety Depth" parameters based on clinical acupuncture practice. As you insert the needle, a Depth Indicator (a small UI element near your needle tip) will light up when you have reached the optimal therapeutic depth. If you push too deep, the system will highlight the proximity to sensitive structures, helping you build muscle memory for safe practice.

    Q: Can I practice "De Qi" sensation?
    A: While virtual reality cannot replicate the subjective "De Qi" feeling of a patient, AcuMap visualizes the mechanical interaction. When you perform manual manipulations, such as lifting, thrusting, or rotating the needle, the simulation provides a visual representation of how the collagen fibers of the interstitium and fascia are being engaged. This helps you understand the mechanical mechanics of needling.

    💡 Pro-Tip for Simulation Success

    Don't rush. The beauty of virtual simulation is that you can repeat a single acupoint 50 times in a few minutes without any discomfort to a patient. Focus on your angle of entry first; speed and dexterity will come naturally once your anatomical spatial awareness is fully developed.

    Need to see these techniques in action? Visit the AcuMap Tutorial Hub to watch the step-by-step video demonstration for the Acupuncture Simulation.

    Software
    Mastering AcuMap: A Guide to Manipulations and Controls
    Last Updated on
    May 13, 2026

    If you are new to virtual reality medical training, the first step to success is mastering your environment. In AcuMap, the controls are designed to be intuitive, mimicking real-world hand movements so you can focus on the anatomy rather than the technology.

    Below are the most common questions from first-time users regarding how to interact with the AcuMap 3D environment.

    Core Navigation & Model Interaction

    Q: How do I rotate and zoom in on the anatomical model?
    A: To inspect the human body from any angle, use the Grab and Rotate function.

    • Rotate: Point your controller toward the 3D model, hold the Grip button (the trigger on the side of the handle), and move your hand in the direction you wish to rotate.
    • Scale/Zoom: To get a closer look at a specific fascial plane or acupoint, use a "pinch" gesture with both controllers. Hold the grip buttons on both hands while pointing at the model, then pull your hands apart to zoom in or push them together to zoom out.

    Q: How do I open and navigate the Main Menu?
    A: Accessing your tools is simple. Press the "Menu" button (the smaller button located above the thumbstick) on your left controller. This will summon the floating menu panel directly in front of you. To select tools or settings, simply point your right controller at the menu and use the Index Trigger to "click" and select your options.

    Needle Handling & Precision Practice

    Q: How do I select and use an acupuncture needle in VR?
    A: Needling is the core of your training.

    1. Navigate to your toolbelt or the main menu and select the Needle Tool.
    2. Once selected, your virtual controller will act as the needle handle.
    3. To insert, align your controller with the desired acupoint on the model.
    4. Gently push forward in a smooth motion. AcuMap provides haptic feedback to simulate the resistance of the skin and tissue layers, helping you calibrate the correct depth.

    Q: Can I adjust the angle of the needle during insertion?
    A: Yes, precision is critical in acupuncture. Because the AcuMap model is rendered in 3D, you can approach any acupoint from various angles. If you need to make minor adjustments, you can "rotate" your wrist in real life; the virtual needle will mirror this movement, allowing you to practice perpendicular, oblique, or transverse insertions with anatomical accuracy.

    Advanced Interaction

    Q: How do I highlight or "pin" specific meridians?
    A: If you want to isolate a specific pathway, navigate to the Meridian Panel in your main menu. You can toggle meridians on or off (e.g., viewing only the Lung Meridian while hiding others). To pin a specific point for study, select the Pin Tool from your menu, point at the acupoint on the 3D model, and click. This will create a permanent label and flashcard overlay so you can reference the point’s name and function while you continue your practice.

    Q: What do I do if I lose my place or need to reset the model?
    A: If you have manipulated the model too far or simply want to start fresh, look for the "Reset View" icon on the bottom right of your main menu. This will instantly return the 3D model to its default standing position, centered in your field of view, so you can re-orient yourself.

    💡 Pro-Tip for First-Time Users

    Take your time in the "Tutorial" zone. Before you begin complex simulations, spend 5 minutes practicing the Grab and Rotate gestures. Once the movement feels like "muscle memory," your brain will stop thinking about the VR/MR hardware and start focusing entirely on the acupuncture anatomy.

    Still having trouble with your controls? Visit the AcuMap Tutorial Hub for step-by-step video demonstrations of these movements.

    Pricing
    Can I try AcuMap for free before purchasing?
    Last Updated on
    June 7, 2026

    We offer specific trial options for institutions. Please contact us to discuss pilot programs or institutional trial access.

    Software
    How do I install AcuMap on my Meta Quest headset?
    Last Updated on
    May 14, 2026

    AcuMap is currently available exclusively to institutional partners and academic users. If you are part of an organization with an active license, you will not find AcuMap via a standard public store search. Instead, please follow this process to activate your access:

    1. Request Access: Submit an access request form through contact us page. You must provide the specific email address associated with your Meta/Oculus account.
    2. Receive Your Invitation: Once your request is verified and processed, you will receive an official invitation email directly from Meta.
    3. Accept the Invite: Open that email and click the "Accept Invite" link. This links your Meta account to the AcuMap distribution channel.
    4. Install the App: Put on your Meta Quest headset. Navigate to your App Library. You may need to change the filter (usually found in the top-right corner) to "All" or look for the "App Lab" section. You will now see AcuMap listed and ready to download.

    Software
    What hardware do I need to use AcuMap?
    Last Updated on
    June 7, 2026

    AcuMap is designed to be highly accessible. It works seamlessly as a standalone app on Meta Quest headsets (such as the Meta Quest 2 or 3/3S), meaning no computer is required. For users looking for enhanced graphics or utilizing AcuMap Pro, it is also compatible with PC VR setups using Quest Air Link.

    Software
    How to Isolate Organ Systems
    Last Updated on
    June 7, 2026

    Trying to learn the cardiovascular system while staring at a diagram cluttered with nerves, muscles, and digestive organs is a bit like trying to find a street on a map that shows every building, tree, and power line at once. The detail is there, but so is the noise.

    Isolating organ systems, studying one body system at a time by visually or conceptually separating it from everything else, is how medical students cut through that complexity. This guide covers what isolation means in anatomy education, the traditional and modern techniques for achieving it, and practical strategies for making system-by-system study actually stick.

    What does it mean to isolate organ systems

    When medical students talk about isolating organ systems, they're referring to the practice of studying one body system at a time—separating it visually or conceptually from everything around it. This is different from isolated organ perfusion, which is a laboratory technique where researchers surgically remove an organ and keep it alive under controlled conditions for experimental study.

    For anatomy learners, isolation is really about focus. You temporarily "turn off" the complexity of neighboring systems so you can see exactly where structures sit and how they connect. Think of it like studying one layer of a map before adding roads, buildings, and terrain all at once.

    Once you understand the cardiovascular system on its own, for example, you're better prepared to see how it weaves through the respiratory and digestive systems later.

    Why medical students study organ systems in isolation

    The human body is extraordinarily complex. Organs, vessels, nerves, and muscles all interlock in tight spaces, and trying to learn everything at once can quickly become overwhelming.

    Studying systems in isolation reduces cognitive overload. By concentrating on one system, you can absorb its structures more deeply without distraction from adjacent anatomy. There's also a spatial clarity benefit when you remove surrounding tissues, even just visually, you can see the exact position and shape of each structure. Research shows 70% of students agree VR improves spatial awareness and retention of anatomical relationships.

    • Focused learning: Concentrating on one system allows deeper comprehension of its components.
    • Spatial clarity: Removing surrounding structures helps visualize exact positions and relationships.
    • Clinical preparation: Knowing isolated systems supports diagnostic reasoning and procedural planning later in training.

    Traditional methods for isolating organ systems

    For generations, anatomy education has relied on a handful of core methods to help students study systems separately. Each has its strengths, and each has limitations worth knowing about.

    Cadaver dissection and prosection

    Cadaver dissection remains the gold standard for many programs. Students physically separate tissues to reveal underlying structures, which provides tactile feedback and exposure to real anatomical variation.

    However, cadaver access is limited (building a cadaver laboratory costs several million dollars and requires extensive space), and once a structure is dissected, you can't easily undo the cut to see it again in context. Prosections, pre-dissected specimens prepared by instructors, help with this problem, though they still offer only one fixed view of the anatomy.

    Physical anatomical models

    Plastic anatomical models have been classroom staples for decades. Many are designed to display single systems, like a standalone skeletal model or a heart cross-section.

    While durable and repeatable, plastic models lack interactivity. You can't rotate a plastic heart to see its posterior surface the way you might need to during an exam or clinical scenario.

    Isolated organ perfusion studies

    In advanced physiology and pharmacology research, isolated organ perfusion involves removing an organ, such as a heart or liver, and maintaining it with oxygenated buffer solutions to study its function outside the body. The Langendorff apparatus, for instance, is commonly used for isolated heart preparations.

    This technique isn't typical for foundational anatomy courses. Still, understanding it provides useful context for the term "isolated organ" you'll encounter in scientific literature.

    Visual techniques for isolating organ systems

    Modern visualization tools now allow students to digitally isolate organ systems without needing physical specimens at all. The options range from desktop software to fully immersive virtual environments.

    Digital 3D anatomy atlases

    Digital 3D anatomy atlases are software applications that let you hide or show different anatomical layers on a screen, often including flashcard features for memorization.

    The repeatability is high—you can study the same view hundreds of times—though the experience remains confined to a flat screen.

    Augmented reality overlays

    Augmented reality applications project digital anatomy onto real-world environments. Some apps even overlay organ systems onto your own body using a smartphone camera.

    AR bridges the gap between digital models and physical space. However, the immersion level is still limited compared to fully virtual environments.

    Virtual reality immersive environments

    Virtual reality platforms place you inside a full-scale, three-dimensional virtual body. You can walk around structures, peer inside cavities, and toggle entire organ systems on or off with a simple gesture.

    Platforms like BodyMap allow learners to isolate systems instantly. One moment you're viewing the complete torso, and the next you're examining only the cardiovascular tree. This kind of rapid, repeatable isolation simply isn't possible with cadavers or plastic models.

    MethodInteractivityRepeatabilitySpatial ImmersionCadaver dissectionLimitedLowModeratePhysical modelsNoneHighLowDigital 3D atlasesModerateHighLowAugmented realityModerateHighModerateVirtual realityHighHighHigh

    How VR helps you isolate and study organ systems

    Why VR specifically? With three-dimensionality and immersiveness as its core strengths, VR lets you engage with anatomy in ways that flat images and static models cannot match.

    In a virtual environment, you select individual systems and watch everything else fade away. You can rotate the virtual body, step closer to examine a valve, or back up to see how an entire vascular network branches. The experience feels less like studying a diagram and more like exploring a real structure.

    • System toggling: Turn entire systems on or off instantly to focus your attention.
    • Full-scale immersion: Stand inside a life-size body to appreciate true spatial relationships.
    • Multi-angle exploration: Walk around and through structures for comprehensive viewing.

    We recently talked to Katie, a medical student from The University of Toledo, about her experience using BodyMap for learning human anatomy.

    "The continuity of how BodyMap can pull up different structures and trace them back when you start with something as simple as one is astounding," she shared. Katie pointed out that a big part of her curriculum is not only knowing the anatomical structures, but also how they relate to one another—and this is exactly what BodyMap has been helping her with.

    Thanks to BodyMap, Katie was able to look at the supraorbital foramen on the skull without nerves showing, or with nerves that would come through the fossa, and then further select a nerve to track it back to the trigeminal ganglia.

    Tip: When using VR to isolate a system, try tracing a single structure—like a nerve—from its origin to its endpoint. This builds the kind of spatial reasoning that's essential for clinical practice.

    Key organ systems to study in isolation

    Medical curricula typically cover eleven major organ systems. Here are five that benefit especially from isolated study, along with why each one is worth examining on its own.

    Cardiovascular system

    The cardiovascular system includes the heart, arteries, veins, and capillaries. Because it reaches every region of the body, understanding its layout in isolation helps you later recognize how it relates to every other system.

    Respiratory system

    The respiratory system—lungs, airways, and diaphragm—is mechanically complex. Isolating it lets you trace airflow from the nasal cavity down to the alveoli without distraction from surrounding thoracic structures.

    Nervous system

    The nervous system is notoriously intricate. Viewing the brain, spinal cord, and peripheral nerves in isolation helps you appreciate pathways that would otherwise be hidden beneath muscle and bone.

    Digestive system

    The digestive tract winds from mouth to anus through multiple body cavities. Isolating it reveals the full pathway and helps you see how organs like the liver and pancreas connect functionally.

    Musculoskeletal system

    Bones, joints, and muscles form the structural foundation of the body. Many programs begin here precisely because the skeleton provides landmarks for locating everything else.

    Best practices for learning isolated organ systems

    Approaching anatomy system by system is effective, but a few strategies can make your study sessions even more productive.

    1. Start with one system before adding complexity

    Master a single system's anatomy completely before layering in adjacent structures. Jumping between systems too quickly can blur the mental map you're trying to build.

    2. Use interactive 3D models to visualize spatial relationships

    Choose tools that let you manipulate the model—rotating, scaling, and toggling layers—rather than passively viewing static images. Interaction deepens encoding.

    3. Practice identifying structures from multiple angles

    Rotate and reorient models to view structures from all sides. Exams and clinical scenarios rarely present anatomy from the "textbook angle," so getting comfortable with different perspectives matters.

    4. Connect isolated learning to clinical applications

    Relate what you're learning to real-world conditions. Knowing the coronary arteries matters more when you understand how blockages lead to myocardial infarction.

    5. Transition from isolated systems to integrated views

    After mastering individual systems, practice with integrated views. The body doesn't function in silos, and neither will your clinical reasoning.

    Start a free trial of the BodyMap anatomy platform to experience system-by-system isolation in immersive VR.

    Start learning organ systems in VR today

    Modern VR tools like BodyMap make isolating and studying organ systems more accessible than ever. You can toggle systems on and off, explore structures at life-size scale, and repeat sessions as often as you need—no cadaver lab required.

    Whether you're preparing for exams or building foundational knowledge for clinical rotations, immersive anatomy platforms offer a level of spatial clarity that traditional methods struggle to match.

    Try for Free | Let's Talk

    FAQs about isolating organ systems

    How long does it take to learn one organ system in isolation using VR?

    The time varies by system complexity and your background. Most students gain solid foundational knowledge within several focused study sessions. The cardiovascular system, for instance, might take longer than the skeletal system simply because of its branching complexity.

    Can medical students study organ systems in isolation without access to a cadaver lab?

    Yes. Digital 3D atlases, AR apps, and VR platforms like BodyMap allow you to isolate and explore organ systems without physical cadavers. Many programs now use digital tools to supplement or even replace traditional lab time.

    What is the recommended order for learning the 11 organ systems?

    Many curricula begin with the musculoskeletal system as a structural foundation, then progress to cardiovascular, respiratory, and nervous systems. The ideal sequence depends on your program's approach and your personal learning goals.

    Do organ systems ever function independently inside the human body?

    No. Organ systems are deeply interconnected and rely on each other for proper function. Studying them in isolation is a learning strategy, not a reflection of how the body actually works. Integration comes after you've built a strong foundation in each system.

    Which VR platforms allow students to visually isolate organ systems?

    Platforms such as BodyMap by MAI, 3D Organon, and Complete Anatomy offer system-toggling features that let you show or hide individual organ systems for focused anatomical study.

    Software
    What are the different MAI Portal account types and what do they offer?
    Last Updated on
    June 7, 2026

    MAI Portal offers four account types to serve different user needs: Personal, Student, Instructor/Pro, and Admin. Each account type provides different levels of access and functionality tailored to how you'll use BodyMap, whether for individual study, enrolled coursework, teaching and content creation, or institutional management.

    Separate tutorials are available for each Portal type, explaining the specific features and capabilities available at each level, helping you understand exactly what you can do with your account and how to make the most of the platform's tools for your role.

    Software
    Can I participate in live classes within BodyMap?
    Last Updated on
    May 14, 2026

    Yes, BodyMap supports Online Classes—live lectures, discussions, workshops, or webinars that take place within the VR environment with participants from around the world. This feature allows instructors to teach anatomy in real-time within the immersive 3D space, and students can engage with peers and educators while exploring anatomical structures together.

    This collaborative learning approach makes anatomy education more interactive and scalable, allowing institutions to deliver high-quality instruction without the limitations of physical lab space or cadaver availability.

    Software
    What tools are available in the Toolbar and Main Menu?
    Last Updated on
    May 14, 2026

    The Toolbar in BodyMap contains a variety of tools designed to help you explore and interact with the 3D model more effectively. These tools are accessible through the Main Menu and support different learning activities, from isolating structures and adjusting transparency to measuring distances and annotating features.

    The Toolbar tutorial provides a comprehensive overview of each available tool and how to use it, ensuring you can take full advantage of BodyMap's capabilities for both independent study and instructional purposes.

    Software
    What information does a Flashcard provide in BodyMap?
    Last Updated on
    May 14, 2026

    When you select a body structure in BodyMap, a Flashcard appears containing detailed information and functions related to that specific anatomical feature. This provides immediate, contextual learning, which you can explore the 3D structure spatially while simultaneously accessing the clinical and functional information you need to understand it fully.

    Software
    What are Bookmarks and how can they improve my study efficiency?
    Last Updated on
    May 14, 2026

    Bookmarks allow you to save customized views of the 3D model with specific body regions and structures isolated or highlighted according to your needs. This means you can create and save your own personalized study configurations, then return to them instantly without having to manually recreate the same view each time.

    This feature is especially helpful when preparing for exams, reviewing complex regions, or when instructors want to guide students to specific anatomical arrangements for discussion or assessment.

    Software
    What are Animations in BodyMap and why are they useful?
    Last Updated on
    May 14, 2026

    Animations in BodyMap demonstrate how joints move and which muscles are involved during specific movements. Rather than trying to visualize movement from static images, you can watch dynamic, 3D animations that show the functional anatomy of the musculoskeletal system in action.

    This feature is particularly valuable for understanding kinesiology, biomechanics, and the functional relationships between bones, joints, and muscles—concepts that are difficult to grasp from textbooks alone.

    Software
    What is BodyMap and how does it help me learn anatomy?
    Last Updated on
    May 14, 2026

    BodyMap is an immersive VR and MR anatomy platform that allows you to explore the human body through interactive 3D models. Instead of relying on static diagrams or limited lab time, BodyMap puts a richly detailed virtual body directly into your hands, making complex anatomical structures and their spatial relationships clearer and more memorable.

    The platform includes curated courses, body system navigation, self-quizzes, animations showing joint movements and muscle involvement, and tools like bookmarks and flashcards. This interactive, spatial approach helps both students and instructors engage with anatomy in ways that are more engaging, scalable, and evidence-based than conventional methods.

    Software
    What devices can I use to run BodyMap?
    Last Updated on
    June 7, 2026

    BodyMap can be installed and launched on both Standalone VR headsets and PC VR systems. The Getting Started tutorial provides step-by-step instructions for installing and launching BodyMap on your specific device type, ensuring you can access the platform regardless of your hardware setup.

    Software
    How do I navigate and manipulate the 3D anatomy model in BodyMap?
    Last Updated on
    May 14, 2026

    BodyMap uses a series of intuitive gestures that allow you to navigate the virtual environment and manipulate the 3D model. The Manipulations tutorial covers these gestures in detail, teaching you how to move around the model, rotate it, zoom in on specific structures, and interact with anatomical features naturally within the VR space.

    Software
    What are Courses in BodyMap and how do I access them?
    Last Updated on
    May 14, 2026

    Courses in BodyMap are curated collections of 3D models organized by topic or learning objective, designed to help you quickly access relevant anatomy content. These courses are created by MAI to provide structured learning pathways, allowing you to focus on specific anatomical regions or systems without having to search through the entire model library.

    You can access the full list of available courses through the main menu, and each course is designed for quick access anytime you're in BodyMap, making it easy to jump into focused study sessions.

    Software
    How does the Body Systems feature work?
    Last Updated on
    May 14, 2026

    The Body Systems feature allows you to access or search for specific parts of the body organized by anatomical system (such as skeletal, muscular, cardiovascular, nervous, etc.). Through the panel interface, you can quickly navigate to the exact structure you need to study, making it efficient to focus on particular systems without manually isolating structures from the full model.

    Software
    Can I test my anatomy knowledge within BodyMap?
    Last Updated on
    May 14, 2026

    Yes, BodyMap includes a comprehensive self-quiz system that helps you assess and reinforce your learning. The Quiz and Exam feature organizes questions by both course and body-system classification, allowing you to test yourself on specific topics or broader anatomical regions.

    This integrated assessment tool means you can study and test your knowledge in the same immersive environment, making the learning process more cohesive and helping you identify areas that need additional review.

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    General

    What does MAI mean?

    MAI, which stands for Medical Augmented Intelligence, is a US-headquartered software startup committed to immersive, and engaging medical teaching and learning experiences.

    Who should use BodyMap or AcuMap?

    BodyMap is designed for anyone who is interested in teaching or learning about human anatomy, especially medical instructors, practitioners and students from organizations such as universities, schools and hospitals.AcuMap, on the other hand, is targeted towards traditional, Chinese medicine practitioners to help them learn about acupuncture.

    What do I need to use BodyMap or AcuMap?

    You do not need to have any medical knowledge, or prior experience with VR. All you need is a VR headset, such as standalone Meta Quest 2 or PC-powered VIVE Pro, to fully immerse yourself in an interactive, virtual learning experience of anatomy or acupuncture.

    Where can I download BodyMap or AcuMap?

    We have submitted BodyMap to Oculus’ App Lab, and it is currently under view. For the time being, please contact us at hello@mai.ai regarding purchase, license and download of BodyMap or AcuMap.

    Can we collaborate?

    Yes, we would love to work with medical pioneers. Tell us what you have in mind at hello@mai.ai.

    User

    I do not have medical background. Can I subscribe to your software solutions for personal use?

    Yes, you can subscribe to BodyMap or AcuMap for personal use. Our software solutions are made easy to pick up for those who may have little medical knowledge, but are interested in learning about their body and health.

    I am a student. How can I use BodyMap?

    If you are a student, you can use BodyMap to build your knowledge of the human body, including the 12 body systems, their characteristics and functions in microscopic details, and interact or discuss with your teacher and peers in an online session.

    I am a medical practitioner. How can I use BodyMap?

    If you are a doctor or instructor, you can use BodyMap to illustrate and explain every body system and its structure, function and connection with health to your patients or students in a VR session using a virtual, interactive model. You can also make use of tools such as brush and pins to assist you when teaching.

    I am a student. Can I create a VR session to discuss with my classmates?

    Yes, students can have their own VR discussions in BodyMap without an instructor. A student can host a VR session for a maximum of 10 participants, while an instructor can host one for a maximum of 100 participants.

    I am an instructor/student. Do I need to use the same headset each time to use BodyMap?

    No, you do not need to. You can use your Instructor or Student account to log in and use BodyMap Standalone installed on any VR headset, or BodyMap Pro installed on any Windows PC, depending on which product plan and product version you subscribed to.For example, if you subscribed to a Student account of BodyMap Standalone, you can use BodyMap Standalone on any standalone VR headset.In other words, your account is not “bonded” to any standalone VR headset or Windows PC.

    Software

    What is BodyMap?

    BodyMap is a VR & MR training solution for learning about human body in an immersive, VR environment or online VR session, with an interactive, 1:1 scale model.

    What is AcuMap?

    Like BodyMap, AcuMap is also a VR training solution, but it is intended for learning about acupuncture, a practice of traditional Chinese medicine.

    What is MAI Portal?

    MAI Portal is a web-based tracking and managing platform for BodyMap. It enables BodyMap Student, Instructor and Pro users to for example review their quiz results and exam scores, evaluate how much they’ve learned about the structures, and add custom notes to flashcards. For more details on MAI Portal, please check out our Tutorial page. The platform will also support AcuMap in the future.

    Can multiple people use BodyMap or AcuMap at the same time?

    Yes, you can for example create an online session, and invite up to 100 participants to join the session for real-time interaction and discussion.

    How do I add customized notes to a body structure in BodyMap?

    First, you need to log in MAI Portal, go to “Organization/Personal Flashcard” at the top, and click on Edit of any body structure to add your personal notes for that body structure. Once you have done so, the notes you added to that body structure will appear in the Notes icon of the flashcard of this body structure in BodyMap. Note that if you’re using an Instructor account, the notes you added will be visible to everyone in your organization.

    Can I customize the questions in an exam?

    You cannot customize your own questions for an exam at the moment. However, you can choose questions from our question bank, and add them to an exam on MAI Portal. For details on how to add an exam, please check out our Tutorial page.

    Where can I find cross-section content in BodyMap?

    You can find cross-section contents in the circulatory system (heart), urinary system (kidney), digestive system (teeth), reproductive system (pelvis), and skin system.

    Can I create or join a multiplayer VR session via WiFi?

    Yes, you can connect via a wireless network from anywhere to explore BodyMap alone or participate in a multiplayer VR session.

    How do I take a quiz in a multiplayer VR session?

    The Quiz function is disabled in multiplayer VR sessions.

    Can I join a VR session created by BodyMap Pro user when I use BodyMap Student or Instructor?

    Yes, you can join a VR session hosted by BodyMap Pro user, if he or she enabled the option to allow BodyMap Student or Instructor users to join the session.

    Where can I find the screenshots I’ve taken?

    You can find the screenshots in the “Media” folder of the “Files” app in the Apps Library.

    What is the difference between BodyMap Instructor and BodyMap Student?

    The difference is that users with Instructor account, usually teachers and professors, have the ability to:

    1. Create online VR sessions for up to 100 participants
    2. Create quizzes and exams in an online management platform called MAI Portal
    3. Manage users in their organization
    4. Monitor how well the participants perform in quizzes and exams
    What languages are supported?

    Currently, BodyMap and AcuMap support Arabic, English, Simplified Chinese, Traditional Chinese, French, German, Japanese, Korean, Portuguese, Spanish, Thai, Vietnamese.

    Pricing

    Do your prices include the hardware?

    No, our prices only include the software—BodyMap or AcuMap—itself. If you need us to help you purchase VR devices, please contact us at support@mai.ai.

    What are the prices for BodyMap and AcuMap?

    We have two subscription plans for BodyMap and AcuMap: Personal Plan (for individual use) and Institutional Plan (for business use).
    For pricing on Personal Plan, please visit our Pricing page.
    For pricing or quote on Institutional Plan, please contact us at hello@mai.ai.

    Which subscription plan should I purchase?

    If you plan to use BodyMap or AcuMap individually for personal and non-commercial purposes, we would recommend you to purchase the Personal Plan. You can subscribe to the BodyMap Personal Plan directly on our Pricing page.

    If you belong to an institution, and plan to use it for revenue-generating purposes, like giving anatomy lectures at schools, we would recommend you to purchase the Institutional Plan. We are more than happy to answer any inquiries you have, feel free to contact us at .If you belong to an institution, and plan to use it for revenue-generating purposes, like giving anatomy lectures at schools, we would recommend you to purchase the Institutional Plan. We are more than happy to answer any inquiries you have, feel free to contact us at support@mai.ai.

    Can I try BodyMap or AcuMap for free?

    Yes, we offer a 7-day free trial for BodyMap and AcuMap.

    Can I get a refund after I subscribe to BodyMap or AcuMap?

    You can request a refund within 7 days directly on MAI Portal if you subscribe to the BodyMap Personal Plan. For other inquiries, please contact us at support@mai.ai.

    What subscription plan should I purchase in order to host a virtual classroom in BodyMap or AcuMap?

    Be it BodyMap or AcuMap, you can host an online session for participants to join and control the participants’ permissions in the session, with either a Personal Plan or Institutional Plan.

    How do I pay for the subscription plan?

    We accept payments via major credit cards, including Visa and MasterCard.
    To subscribe to the Personal Plan of BodyMap, please visit our Pricing page.
    To subscribe to the Institutional Plan of BodyMap or AcuMap, please contact us at hello@mai.ai.

    Will you automatically renew my subscription plan when it expires?

    Yes, we will automatically renew your subscription plan of BodyMap or AcuMap before the current subscription period ends.

    Hardware

    What hardware do I need to use BodyMap or AcuMap?

    To use the Personal, Student or Instructor version of BodyMap or AcuMap, you need a standalone VR headset.
    To use the Pro version, you need a standalone or PC VR headset, and also a high-end Windows PC to connect to the VR headset for the most optimal experience.

    Do I need to have a PC to use BodyMap Pro or AcuMap Pro?

    Yes, if you are using BodyMap Pro or AcuMap Pro, you need to connect your VR headset to a high-end Windows PC.

    What is the difference between Standalone and PC VR devices?

    The difference is that a Standalone VR headset is an all-in-one device that is mobile, and portable, while a PC VR headset needs to connect to a high-end PC through USB cable to give you the best learning experience with the highest resolution.

    Which devices are BodyMap and AcuMap compatible with?

    BodyMap and AcuMap currently support the following standalone and PC VR devices:

    1. Meta Quest 2, Quest 3 and 3S, Quest Pro
    2. PICO 4
    Is the user account bond to one VR device?

    You user account with MAI can be used to access BodyMap and AcuMap, is bond to the version (either Standalone or Pro) you purchased, and can be used on multiple VR devices.

    Do you also sell VR headsets together with your software solutions?

    Unfortunately, the answer is no, as we are currently focusing on the development of our products. However, we will be glad to connect you with either our local distributors, or one of our hardware collaboration partners to find the best hardware and software solution package that meet your needs.

    Troubleshooting

    I cannot activate my license key or download BodyMap.

    This is most likely due to your network settings. You can try connect to a different WiFi network or your phone’s hotspot. If the problem persists, please contact us at support@mai.ai

    I cannot log in BodyMap or AcuMap with my email and password.

    Please check that you did not accidentally entered a space before, or after your email address. If you still have trouble logging in, please contact us at support@mai.ai

    I was logged out of BodyMap Pro or AcuMap Pro and asked to enter the license key again.

    Please make sure your VR headset and PC are connected to the Internet, and then launch BodyMap Pro or AcuMap Pro again. If you still have trouble logging in, please contact us at support@mai.ai

    I see the "GPU is not compatible with Quest Link" error message in the Oculus app.

    Please check that the GPU driver installed on your Windows PC is up-to-date.
    To download the latest NVIDIA driver:
    https://www.nvidia.com/en-us/geforce/drivers/
    To download the latest AMD driver:
    https://www.amd.com/en/support
    If you still have trouble linking (pairing) a Quest headset to your PC via Quest Link cable, please contact Oculus Support.

    I cannot log into Oculus app on my Windows 11 PC.

    Please try the following:

    1. Set your default browser to Google Chrome
    2. Install the latest Windows Update

    If none of the above solves the issue, please try:

    1. Re-start your PC
    2. Re-install the Oculus app
    3. Download and install this Windows plugin, and re-start your PC

    Note: You need to log into Oculus app on your PC in order to launch BodyMap Pro or AcuMap Pro.

    I cannot launch BodyMap Pro or AcuMap Pro on my Windows PC.

    If you see a missing error saying the app cannot launch because it cannot find “XAPOFX1_5.dll” or “X3DAudio1_7.dll”, please do a Windows update, and then re-start your PC.

    If you’re stuck at black screen after launching BodyMap Pro or AcuMap Pro using a Meta Quest headset, please try the following solutions:

    Solution 1

    1. Go to C:\Users\(your device's name)\AppData\Local on your PC
    2. Delete the BodyMap folder inside the Local folder
    3. Connect your Meta Quest headset to the PC via Quest Link. Make sure you see a white environment which indicates you’ve successfully connected your headset (See details here).
    4. Launch BodyMap Pro or AcuMap Pro again

    Solution 2 (if Solution 1 doesn’t solve the issue)

    1. Launch the Steam VR app, and right click on it to open its Settings
    2. In Settings, go to “OpenXR”, and click on “Set SteamVR as OpenXR Runtime”
    3. Restart your PC
    4. Connect your Meta Quest headset to the PC via Quest Link. Make sure you see a white environment which indicates you’ve successfully connected your headset (See details here).
    5. Launch the Steam VR app. Make sure you see a green or blue headset and 2 controllers which indicates you’ve successfully connected your device.
    6. Launch BodyMap Pro or AcuMap Pro again.

    If none of the solutions provided above solves your issue, please reach out to us at support@mai.ai with a description of the steps you took and any relevant screenshots.

    My VR controllers won’t connect.

    If you are using BodyMap Pro or AcuMap Pro, this issue can usually be resolved after you update to the latest version of Oculus or Steam desktop app on your PC.
    If you still have trouble connecting your VR controllers, please contact Oculus Support or VIVE Support

    I cannot cast my VR headset to the computer or smartphone.

    Please make sure your VR headset is:

    1. Connected to the same WiFi as your computer or smartphone
    2. Logged in with the same Meta (Oculus) account on your smartphone’s Meta Quest app

    If you still have trouble connecting your VR controllers, please contact Oculus Support or VIVE Support

    Can’t find what you are looking for?

    Contact us and we will get back to you as soon as we can.

    } }]) } })