This Privacy Policy describes the privacy practices of Augmented Intelligence, LLC (“MAI,” “we”, “us”, or “our”) and how we handle personal information that we collect through our proprietary hosted platform (the “Platform”) and through our downloadable software that you install on compatible virtual reality hardware (the “Software”, and collectively, such Software and the Platform, including any updated or new features, functionality and technology, the “Services”).
Personal information we collect
Information you provide to us:
Contact information, such as your first and last name, and email address.
Content you upload through the Services, such as any images through the Services.
Feedback or correspondence, such as information you provide when you contact us with questions, feedback, product reviews, or otherwise correspond with us online.
Usage information, such as information about how you use the Services and interact with us, including information associated with any content you upload to the Services or otherwise submit to us, and information you provide when you use any interactive features of the Services.
Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
Automatic data collection. We and our service providers may automatically log information about you, your computer or compatible virtual reality headset, and your interaction over time with our Services, our communications and other online services, such as:
Device data, such as your computer’s or compatible virtual reality headset’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.
How we use your personal information
To operate our Services:
Provide, operate, maintain, secure and improve our Services
Provide information about our Services
Communicate with you about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages
Understand your needs and interests, and personalize your experience with our Services and our communications
Respond to your requests, questions and feedback
For research and development
To analyze and improve the Services and to develop new products and Services, including by studying use of our Services.
For marketing
We may from time-to-time send you direct marketing communications as permitted by law, including, but not limited to, notifying you of special promotions, offers and events via email and in-app notifications. You may opt out of our marketing communications as described in the “Opt out of marketing communications” section below.
To comply with law
As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety.
To: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
To create anonymous data
To create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote our business.
How we share your personal information
Service providers
Professional advisors
We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety
We may share your personal information for the compliance, fraud prevention and safety purposes described above.
Business transfers
We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
Your choices
Access or update your information
If you wish to review and update information about you, you may contact us at support@mai.ai.
Deactivate your account
If you no longer wish to use our Services, you may contact us at support@mai.ai. Please note that deactivating your account does not delete your information. For more information on how to delete your information, see below.
Delete your information
If you wish to delete information about you within the Services, you may contact us at support@mai.ai. For example, you may specify you wish to remove certain profile information in your email. Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.
Opt out of marketing communications
You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails.
Do Not Track
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit https://www.allaboutdnt.com.
You may submit a complaint about our use of your personal information or our response to your requests by contacting us. European residents may also submit a complaint to the data protection regulator in your jurisdiction.
Legal Bases for Processing
We use your personal information only as permitted by law. Our legal bases for processing the personal information described in this Privacy Policy are described in the table below.
Processing Personal Information in the US
We are headquartered in the United States. To provide our Services and operate our website, it is necessary for us to process personal information in the United States.
If we transfer your personal information to another country such that we are required to apply appropriate safeguards to your personal information under applicable data protection laws, we will do so. Please contact us for further information about any such transfers or the specific safeguards applied.
Processing Personal Information Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
The right to access, update or to delete the information we have on you
Whenever made possible, you can access, update or request deletion of your personal information by contacting us at support@mai.ai.
The right of rectification
You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object
You have the right to object to our processing of your personal information.
The right of restriction
You have the right to request that we restrict the processing of your personal information.
The right to data portability
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent
You also have the right to withdraw your consent at any time by contacting us at support@mai.ai.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Other sites, mobile applications and services
Our Services may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.
Security practices
We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information.
Children
Our Services may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Services.
How to contact us
If you have questions or comments about this Privacy Policy, please contact us at: support@mai.ai.
You may also write to us via postal mail at: 4000 Legato Rd Ste 1100, Fairfax, VA 22033, USA
Last update to Privacy Policy:
May 26, 2023